Nimpro Refund Policy
Nimpro Satisfaction Guarantee
1. Scope of this Policy for Nimpro
This policy outlines how NIMPRO CLEANING GROUP handles refund requests for residential and commercial services across South Africa. By booking with us, you agree to these terms.
2. Eligibility for Refunds
Refunds are considered only when services paid for were not rendered or if a service remains unsatisfactory after our rectification process. We aim for excellence, but we understand things don't always go to plan.
3. Re-Cleans vs Refunds
If you are unhappy with a clean, we first offer a complimentary re-clean of the specific areas missed. We do not offer immediate cash refunds without allowing our team the opportunity to fix the issue first.
Policies and Procedures
4. Timeframes for Requests
You must report any issues or request a refund within 24 hours of the service completion. Due to the nature of cleaning, we cannot verify claims made after this window.
5. Non-Refundable Situations
No refunds will be granted for:
• Excessive clutter preventing a proper clean.
• Unsafe or unsanitary working conditions.
• Incorrect booking information provided by the client.
• Late cancellations (less than 24 hours notice).
• No access provided to the premises at the scheduled time.
• Utilities (water/electricity) not being available at the site.
Processing and Contact Details
6. Prepaid Packages & Recurring Services
Unused portions of prepaid packages are refundable minus a 15% admin fee. 7. How Refunds Are Processed
Approved refunds are paid via EFT within 7 business days. 8. Policy Changes
We may update these terms at any time. 9. Contact Details
Reach out to us via our website for any queries.